1. Details of the website operator (hereinafter referred to as the Seller):
Company name: Norka Coffee Kft.
Registered seat: 1036 Budapest, Bécsi út 49.
VAT number: 32306037-2-41
Company registration number: 01-09-417188
Registering court: Court of Registration of the Regional Court of the Capital Budapest
Represented by: Dániel Neustadtl, Managing Director
Telephone number: +36 30 279 7981
E-mail address: hi@hinewbeans.com

Data of hosting provider:
Name: Devwing Kft.
Registered seat: 1165 Budapest Hunyadvár u. 56.
E-mail: info@devwing.hu

There is no code of conduct available for the Seller as per the law on the prohibition of unfair commercial practices towards consumers. The Seller is a member of the Hungarian Chamber of Agriculture.

2. Seller’s website:
www.hinewbeans.com

3. Main Definitions:
Distance contract: a consumer contract that is concluded within the framework of a distance selling system organized to provide the products or services covered by the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties only use a means that enables communication between distant parties.
Product: all marketable movable things that are included in the offer and marketed and intended for sale on the website, and which can be taken into possession and are the subject of the contract.
Buyer: any natural or legal person or entity without legal personality to whom the Seller sells products through its website.
Consumer: a natural person acting for purposes that fall outside of his independent occupation and economic activity.

4. Availability of the General Terms and Conditions:
The Seller publishes its current General Terms and Conditions on its website or sends it to the Buyer by e-mail.

5. Content of the General Terms and Conditions:
These General Terms and Conditions set out the rights and obligations of the Buyer using the e-commerce services provided by the Seller and the terms of the agreement between the contracting parties. The General Terms and Conditions apply to orders placed on the www.hinewbeans.com website and also to orders placed through other channels to the Seller. These terms and conditions constitute general terms and conditions pursuant to Article 5 (1) of Act CVIII of 2001 on certain aspects of electronic commerce services and information society services, and contain information and regulations in accordance with the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and business ventures. Certain provisions of these General Terms and Conditions apply exclusively to Buyers acting as Consumers.

These General Terms and Conditions apply to all purchases and the use of services initiated by the Buyer by placing an order in the Seller’s online store or by any other means. In the course of the purchase, if the Buyer wishes to use the Seller’s services, he is obliged to accept the provisions of these General Terms and Conditions, which he can do by selecting the check box on the website or by confirming by e-mail. If the provisions of the General Terms and Conditions are accepted, a contract according to these General Terms and Conditions is created between the Seller and the Buyer. If prior to the payment of the purchase price, the Seller duly publishes or sends to the Buyer the present General Terms and Conditions, but the Buyer does not send any feedback to the Seller regarding the acceptance of the General Terms and Conditions while sends the order and/or pays the purchase price, the Buyer shall be deemed to have accepted the provisions of the General Terms and Conditions.

6. Validity of the General Terms and Conditions:
These General Terms and Conditions enter into force on 10 January 2024, which is the same as the date of publication of the General Terms and Conditions on the website. The provisions of the General Terms and Conditions shall apply to all Buyers and purchases from the date of entry into force. These General Terms and Conditions shall be valid until revoked.

Before sending the purchase order, the Buyer declares that he is familiar with the provisions of the General Terms and Conditions in force from time to time, that he has read and understood, acknowledged and explicitly accepts the provisions contained therein. By sending the purchase order, the Buyer acknowledges that the General Terms and Conditions in force from time to time form an integral part of the contract between the parties.

The Seller reserves the right to amend the provisions of these General Terms and Conditions. In the event of a change, the General Terms and Conditions in force at the time the purchase order is sent will be applied.

7. The purchase; the conclusion of the contract:
The contract comes to exist electronically, when the Buyer orders the product, sends his purchase order, and the Seller confirms it (expressly accepts the Buyer’s offer) using the e-mail address provided by the Buyer, while complying with the data protection regulations. The Seller has the right to withdraw from the contract even after sending the confirmation, if it cannot be fulfilled due to reasons beyond his control (e.g.: the product is no longer distributed, there is a significant shortage of goods, a force majeure event, illness, etc.). In case of withdrawal, the Seller is obliged to settle accounts with the Buyer if money or goods have been transferred.

The products marketed by the Seller are presented on the www.hinewbeans.com  website; the products in the online store are the subject matter of the contract between the Seller and the Buyer.

The Buyer can view the products marketed by the Seller by clicking on the “Webshop” button in the menu bar at the top of the web page. By clicking on the products, detailed information about each product can be read. Decorative elements that may appear on the photos are not part of the product, except if it is so stated in the product description. The Seller assumes no responsibility for possible misspellings or incorrect data.

The Buyer selects the product to be ordered, specifies the quantity to be purchased, and then clicks on “Buy” or “Add to cart” to place the product(s) in the cart.

By clicking on the “Cart” icon in the upper right corner of the website, the buyer can open the cart and view its contents, the products he wants to buy and their quantity. After leaving the shopping cart, the Buyer can continue reviewing and purchasing the products on the website.

During the purchase, the Buyer can view the contents of the shopping cart at any time, or modify it. If the shopping cart does not contain the quantity to be ordered, the Buyer can change the number of pieces by entering the quantity or by pressing the + or – sign. If the Buyer wishes to delete the products in the shopping cart, he can do so by resetting the number of pieces to zero, that is, by pressing the “X” symbol behind the price of the product.

When all products to be purchased have been added to the cart, the Customer can start the ordering process by clicking the “Checkout” button.

The Buyer enters his e-mail address, then clicks the “Continue” button and enters his name, shipping address and phone number in the form, then clicks the “Continue” button again.

After that, the Buyer selects the payment method, then enters his billing address and checks the entered data after pressing the “Continue” button.

Then the General Terms and Conditions are accepted by checking the relevant box.

If the Buyer finds everything in order, the purchase order will be sent by pressing the “Purchase” button.

The information provided on the website shall not constitute a contract offer on the part of the Seller. In the case of purchase orders falling within the scope of these General Terms and Conditions, the Buyer is deemed to be the party making an offer, and the contract becomes to exist upon the Seller’s acceptance of the offer made by the Buyer through the website in accordance with the provisions of these General Terms and Conditions.

By pressing the “Purchase” button, the Buyer expressly acknowledges that his offer must be considered as made, and that his statement – if confirmed by the Seller in accordance with these General Terms and Conditions – entails a payment obligation.

The receipt of the purchase order by the Seller is confirmed in the form of an automatic reply message. The Buyer acknowledges that this is an automatic confirmation, which does not create a contract. In all cases, a contract between the parties is established when the Seller declares that he accepts the Buyer’s purchase order after the automatic confirmation. If necessary, the Seller will contact the Buyer by phone or in the form of an electronic message.

If the Buyer places a purchase order on the site of the online store, and the Seller confirms the order by e-mail (specifically accepts the Buyer’s offer), a sales contract is created between the Buyer and the Seller. (If the e-mail confirming the receipt of the order is not received by the Buyer within 48 hours, the Buyer is exempted from the obligation undertaken under the offer and is not obliged to purchase the ordered product.)

The Buyer accepts that the contract concluded this way is not considered to have been made in writing, and that it is governed by Hungarian law. The provisions of these General Terms and Conditions apply to the contract.

The contract is concluded in Hungarian, the webshop automatically stores the purchase order in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

8. Customer service:
The Seller answers the Buyers’ questions at the contact details set out in these General Terms and Conditions.

9. Selling price:
The prices displayed in the online store are valid consumer prices, the currency of which is Hungarian Forint. The price of the product includes General Sales Tax (Value Added Tax).

The shipping fee is not included in the selling price of the product. In all cases, the shipping cost is borne by the Buyer, unless otherwise provided by the Seller on the website.

The Seller reserves the right to change the price.

After the confirmation sent by the Seller, the total amount payable for the order will not change. However, it may happen that due to technical error or typo, an incorrect price is displayed on the website that is significantly different from the market price. Even in the event of an order with the wrong price, confirmation of the purchase order may be sent to the Buyer’s e-mail address, but this cannot be considered acceptance of the purchase order. In such a case, the Seller will contact the Buyer by phone or e-mail for consultation before sending the ordered product. Such orders are not considered valid by the Seller, and the Seller is not responsible for any resulting damages. The Seller makes every effort to accurately display the prices of the products on his website. If, despite all care, an incorrect price has been displayed in the online store, the Seller cannot be obliged to sell the product at the incorrect price.

10. Possibility to correct data input errors:
In the course of the order, the Buyer has the option to correct or delete the given data at any time.

If, after the purchase order has been sent, the Buyer wishes to change the given data, he can indicate this to the Seller at the contact details provided in these General Terms and Conditions.

By finalizing the purchase order, the Buyer acknowledges that the Seller cannot be held responsible for damages resulting from the Buyer’s incorrect data entry or inaccurately provided data.

An e-mail address entered incorrectly during the order, or the storage space of the mailbox being full, may cause lack of confirmation, which may prevent the conclusion of the contract. In such cases, the Seller will try to contact the Buyer by other means.

11. Payment terms:
The consideration for the products ordered in the online store operated by the Seller can be paid by bank card via the Stripe or PayPal system.

Bank card payment using the Stripe service:
Online payment is possible by means of the Stripe service.

The Seller is not responsible for any errors that may occur when payment is made with Stripe. When paying, the Buyer must make sure that he is entitled to use the specified payment method and device, and that the payment data provided is true and accurate.

Payment using the PayPal service:
Through PayPal’s service, you can pay online from your balance available at PayPal or from the bank card associated to it.

After the Buyer has selected the product in the Seller’s online store and clicked on the PayPal payment option, the website redirects him to the PayPal page. In order to make the payment, the Buyer must log in to PayPal, after which he can approve the deduction of the amount from his PayPal balance. PayPal is an international electronic commerce financial organization providing cashless payment services. The PayPal system maintains an electronic account for its customers, which the customer can top up from a bank account. In this way, online shopping is simple and safe; entering the PayPal username and password is sufficient to complete the payment.

The Seller is not responsible for any errors that may occur when payment is made via Stripe or PayPal. When paying, the Buyer must make sure that he is entitled to use the specified payment method and device, and that the payment data provided is true and accurate.

The Seller declares that he does not process, collect or store any card data, user name or password necessary for the payment transaction, nor does he have access to this data in any way. In other respects, the provisions of the Privacy Notice govern the processing of personal data.

Under his legal duty, the Seller draws the Buyer’s attention to the fact that making a contract declaration (sending the purchase order) entails a payment obligation to be fulfilled in favour of the Seller.

The Buyer accepts that he will receive the invoice issued for the amount of the purchase price exclusively electronically to the e-mail address he provided. The Buyer must ensure that the invoice can be delivered electronically and that technical settings (e.g. firewalls) do not prevent this. In the event of a change of electronic mailing address, the Buyer is obliged to notify the Seller by electronic mail.

12. Shipping terms:
The Seller delivers the ordered products to the Buyer with the help of GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Shipping abroad is possible on the basis of a special offer.

In all cases, the shipping cost is borne and must be paid by the Buyer, unless otherwise provided by the Seller.

In the case of home delivery, the courier will deliver the package to the address specified by the Buyer. After the courier delivers the product to the Buyer, the Buyer is obliged to verify that the product is not damaged and that the quantity is correct. If the product arrives damaged or in an inadequate quantity, the courier service employee will record it in a report; the Seller will only accept such complaints in this form.

If a product is not claimed, the Seller will send the next order only if the purchase price and shipping cost of the new order and the previously due shipping cost have been settled.

13. Date of delivery:
The date of delivery is when the ordered product is handed over to the Buyer by the courier service. In the case of products in stock, the product will be delivered within 5 working days of the purchase order, in other cases, the date of delivery depends on the time required to purchase the product or have it available again. In such a case, the Seller will notify the Buyer of the date of delivery by e-mail or by telephone.

In case of high demand, the delivery of the ordered product may take longer.

14. Information and liability regarding the products marketed by the Seller:

The Seller assumes no liability for damages resulting from improper use of the products it sells, and for problems resulting from use beyond the warranty period.

The Seller is not liable for individual allergic reactions of the Buyer or the user of the product. The Seller asks the Buyers to always check the composition of the product and, if they are sensitive to the product’s ingredients, to refrain from purchasing it.

The images displayed on the product data sheet may differ from the real product, and they are shown as illustrations. The Seller is not liable for the difference between the image displayed in the online store and the actual appearance of the product.

The Seller excludes its liability for the late delivery of the products by its suppliers and for possible shortages of goods.

The Seller does not enter into contracts with minors. By accepting these General Terms and Conditions, the Buyer declares that he/she has reached the age of 18 when the contract is concluded.

15. Data protection:

The Seller processes personal data exclusively in accordance with the provisions of the applicable law and in strict compliance with the provisions of processing and privacy regulations, taking into account the principles of legality, fair procedure and transparency, purposefulness, data economy, accuracy, and limited right for storage.

The Seller shall take all technical and organisational measures to process the personal data of its Buyers in a secure manner as required by Regulation (EU) 2016/679 of the European Parliament and of the Council.

The Privacy Notice related to the processing of personal data is available on the Seller’s website and its registered seat.

16. Right of withdrawal:

In the case of contracts concluded outside the business premises and in distant form, the Buyer (as long as he acts as a Consumer during the purchase) has the right of withdrawal without reason within 14 calendar days from the day of receipt of the product. The Buyer may also exercise his right of withdrawal in the period between the conclusion of the contract and the receipt of the product. In case of withdrawal in writing, it is sufficient to send the withdrawal statement within 14 calendar days. This right of the Buyer may be exercised by making a clear statement to this effect, or by means of the withdrawal/termination declaration whose sample is found in Annex No. 2 of Government Decree 45/2014. (II. 26.) (and also below):

Sample declaration for withdrawal

Addressee:      Norka Coffee Kft.

Address:          1036 Budapest, Bécsi út 49.

The undersigned ……………………. declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the purchase of the following product(s) or the supply of the following service:

Date of conclusion of contract / date of receipt:

Name of the consumer(s):

Address of the consumer(s):

Please return the purchase price to the following bank account number (fill it in if you want us to pay the purchase price back by bank transfer):

Signature of the consumer(s): (only in the case of a statement made on paper)

Dated

The Buyer can send the declaration to the Seller by e-mail (hi@hinewbeans.com) or in a letter addressed to his registered offices (Norka Coffee Kft. 1036 Budapest, Bécsi út 49.). The deadline referred to above is deemed to have been fulfilled if the Buyer communicates his intention to withdraw no later than the 14th day after receiving the product. The burden of proof in this regard rests with the Buyer. If the Buyer withdraws from the contract in this way, the Seller will immediately, but no later than within 14 calendar days from being informed of the withdrawal, refund the entire amount paid by the Buyer as compensation, including the costs incurred in connection with the delivery. The Seller will refund the amount due to the Buyer in the same way as the payment method used by the Buyer. Based on the Buyer’s express consent, the Seller may use another payment method for the refund, but the Buyer shall not be charged any additional fees as a result.

If the Buyer specifically requested a different shipping method instead of the least expensive one, the Seller is not obliged to reimburse the resulting additional costs.

The Seller is entitled to withhold the consideration for the product and the costs incurred during the purchase until the Buyer has returned the product or has provided creditable proof that he has returned it, whichever is the earlier date. The Buyer must return the purchased product to the Seller in an undamaged and complete condition without undue delay and in any case within 14 calendar days from the notification of the intention to withdraw. The deadline is considered met if the Buyer sends the product before the 14-day deadline. The direct cost of returning the product is borne by the Buyer. The Seller is not obliged to accept the product if returned by cash on delivery or by postage, as the shipping costs related to the return are borne by the Buyer.

The Buyer can only be held liable for the decrease in value of the product if it occurred due to use beyond what is necessary to determine the nature, properties and operation of the product.

The Buyer is not entitled to the above right of withdrawal:

• with respect to goods that are perishable or retain their quality for a short time,

• with regard to goods in closed packaging that cannot be returned after opening for reasons of health protection or hygiene,

• with regard to goods which, by their nature, are inseparably mixed with other products after delivery.

17. Warranty:

The Seller undertakes a statutory warranty for the products it markets in the event of a product defect.

The product is defective if, at the time of delivery, it does not meet the quality requirements established in the contract or in legislation. The Seller does not perform incorrectly if the Buyer was aware of the defect at the time of the contract, or should have been aware of the error at the time of the conclusion of the contract.

In the event of a possible defect in the purchased product, the Buyer may assert a claim for implied warranty or product warranty. The procedure is governed by the provisions of Decree 19/2014 (IV. 29.) NGM.

18. Implied warranty:

In what cases can the Buyer exercise his right to implied warranty?

In the event of defective performance by the Seller, the Buyer may assert an implied warranty claim against the Seller in accordance with the rules of the Civil Code.

What rights does the Buyer have based on his implied warranty claim?

The Customer may -at his or her choice- use the following implied warranty claims: He may request a repair or replacement, except if the fulfilment of the request chosen by the Buyer is impossible or would involve disproportionate additional costs for the Seller compared to the fulfilment of another request. If the Buyer did not, or could not, request the repair or replacement, he may request a proportional reduction of the compensation, or the Buyer may repair the defect at the Seller’s cost, or have it repaired by someone else, or -as a last resort- may withdraw from the contract. The Buyer may change his selected implied warranty right for another, but the Buyer shall bear the cost of such change, unless it was justified or the Seller gave a reason for it.

What is the time limit for the Buyer to assert his implied warranty claim?

The Buyer is obliged to report the defect immediately after its discovery and in any case no later than within two months from the discovery of the defect. At the same time, the Buyer may no longer assert his accessory warranty rights beyond a two-year lapse period counted from the date of performance of the contract. In the case of used items, this deadline is a maximum of 1 year.

Against whom can the Buyer assert his implied warranty claim?

The Buyer can assert his implied warranty claim against the Seller.

What other conditions are there for asserting the Buyer’s implied warranty rights?

Within 6 months from the date of delivery, there is no other condition for asserting the Customer’s implied warranty claim, apart from the notification of the defect, if the Customer proves that the product or service was provided by the Seller. However, after six months from the date of delivery, the Buyer is obliged to prove that the defect recognized by him was already present at the time of delivery.

19. Product warranty:

In what cases can the Buyer exercise his right to product warranty?

In the event of a defect in a movable thing (product), the Buyer may -at his choice- exercise his implied warranty right or product warranty claim.

What rights does the Buyer have based on his product warranty claim?

As a product warranty claim, the Buyer can only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties described by the manufacturer.

What is the time limit for the Buyer to assert his product warranty claim?

The Customer may assert his product warranty claim within two years from the date the product was distributed by the manufacturer. After this deadline, this right will be lost.

Against whom and under what other conditions can the Buyer assert his product warranty claim?

The Buyer may exercise his product warranty claim only against the manufacturer or distributor of the movable thing. The Buyer must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

• • the product was not manufactured or marketed as part of its business activities, or

• • the defect was not detectable according to the state of science and technology at the time of placing the product on the market or

• • the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Due to the same defect, the Buyer cannot assert a claim for implied warranty and product warranty at the same time, in parallel with each other. However, in the case of successful enforcement of a product warranty claim, the Buyer may assert his implied warranty claim for the replaced product or repaired part against the manufacturer.

20. Warranty:

The statutory warranty obligation does not apply to the products distributed by the Seller.

21. How to report a warranty claim:

If the Buyer wishes to enforce his warranty rights in relation to the product distributed by the Seller, he can do so by presenting a receipt (invoice) (or a copy thereof) confirming the conclusion of the contract. Claims can be asserted in person or in writing (by post or electronic mail).

1.   Personal report of claim:

The Buyer can report his warranty claim in person at the Seller’s registered offices (Norka Coffee Kft. 1036 Budapest, Bécsi út 49.).

The Seller takes a report of the claim, in which he records:

• • the name and address of the Buyer,
    • the name and purchase price of the product,
    • the date of purchase,
    • the date of notification of the defect,
    • the description of the defect,
    • the claim that the Buyer wants to assert,
    • • the method of settling the claim.

If the method of settlement of the claim differs from the Buyer’s request, the Seller shall record the reasons for this in the report. The Seller will hand over a copy of the report to the Buyer.

2.   Report of claim in writing:

The Buyer can report his warranty claim to the Seller by mail (Norka Coffee Kft. 1036 Budapest, Bécsi út 49.) or by electronic mail (hi@hinewbeans.com).

The letter must include:

• • the name and address of the Buyer, as well as his statement that he consents to the processing of his data recorded in the report,

• • the name and purchase price of the product,

• • the date of performance by the Seller,

• • the date of reporting of the defect,

• • the description of the defect,

• • the right that the Buyer wishes to enforce based on his warranty claim,

• • the method of settlement of the warranty claim or the reason for rejecting the claim or the right to be asserted based on it.

If the Seller fulfils its warranty obligation in a way that is different from the right that the Buyer wishes to enforce, the reason for this must also be stated in the report.

The report must contain information that, in the event of a dispute by the consumer, the Buyer can also initiate the procedure of the conciliation board operated by the county (capital) chambers of commerce and industry. A copy of the report must be made available to the Buyer immediately and in a verifiable manner.

The Seller is obliged to keep the report of the Buyer’s warranty claim for three years from the date of its recording and present it at the request of the inspection authority.

If the Seller is unable to make a statement about the fulfilment of the Buyer’s warranty claim when it is reported, it must notify the Buyer of its position -in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body- within five working days, in a verifiable manner.

The Seller must try to repair or replace the defective product within a maximum of fifteen days. If the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement. The information is provided with the Buyer’s prior consent, electronically or in another way suitable for proof of receipt by the Buyer.

For repairs or to check whether the warranty claim can be fulfilled, the movable thing must be taken over against a receipt, which must state:

• • the name and address of the Buyer,

• • the data necessary to identify the product,

• • the date of taking over the product,

• • the date when the Buyer could receive the repaired item.

22. Handling of complaints related to the activities of the Seller:

If the Buyer is not satisfied with the product distributed by the Seller or with the Seller’s service, and wishes to file a complaint to the Seller, he can make it orally or in writing by post (Norka Coffee Kft. 1036 Budapest, Bécsi út 49.), or by electronic mail (hi@hinewbeans.com).

The Seller investigates all complaints. The Seller is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the Buyer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Seller is obliged to immediately record the complaint and its position in relation to it in a report, and hand over a copy of the report to the Buyer on the spot in case of a verbal complaint made in person.

In the case of a verbal complaint communicated by telephone or using other electronic communication services, the report must be sent to the Buyer at the latest within 30 days -in accordance with the regulations for the response to a written complaint- together with a substantive response.

If the directly applicable legislation of the European Union does not provide otherwise, the Seller must answer the written complaint in writing within thirty days after its receipt, reply and take measures to communicate the reply. A shorter deadline than this can be established by regulations and a longer deadline by law. The Seller is obliged to justify his rejection of the complaint. The Seller must assign a unique identification number to a verbal complaint communicated by telephone or using an electronic communication service.

The report of the complaint must contain the following:

• • the name and address of the Buyer,

• • the place, time and method of presenting the complaint,

• • a detailed description of the Buyer’s complaint, a list of documents and other evidence presented by the Buyer,

• • the Seller’s position regarding the Buyer’s complaint, if the complaint can be investigated immediately,

• • the signature of the person preparing the report and –with the exception of verbal complaints communicated by telephone or other electronic communication services– of the Customer,

• • the place and time of the report,

• • in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

The Seller is obliged to keep the report of the complaint and a copy of the response for three years and present it to the inspection authorities upon their request.

If the complaint is rejected, the Seller is obliged to inform the Buyer in writing about the Authority or Conciliation Board he can approach with his complaint – according to its nature. The information must also include the registered offices, telephone and internet contact details, and mailing address of the Authority and the Conciliation Board that have competence at the place of residence or staying of the Buyer. The information must also cover whether the Seller uses the Conciliation Board procedure in order to settle the consumer dispute.

23. Conciliation Board, Consumer Protection, Legal Enforcement in Court:

The Seller hereby informs the Buyers that if a Buyer does not agree with the Seller’s response to his complaint, he may contact the following authorities:

To initiate a Conciliation Board procedure, the Buyer may contact the Conciliation Board with competence at the Buyer’s place of residence or the Conciliation Board at the Seller’s registered office.

Conciliation Board with competence at the Seller’s registered offices:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address:  1253 Budapest, Pf.: 10.
Phone number: +36 (1) 488 21 31
Fax: +36-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
Home page: http://www.naih.hu

Contact details of each locally competent Conciliation Board:

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: +36-72/507-154
Mobile: +36-20/283-3422
E-mail: info@baranyabekeltetes.hu
Home page: www.baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Mailing address: 6001 Kecskemét Pf. 228.
Phone number: (+36) 76 501 525; (+36) 76 501 532
Mobile: (+36) 70 938 4765
Fax: (+36) 76 501 538
E-mail: bekeltetes@bacsbekeltetes.hu
Home page: www.bacsbekeltetes.hu

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: +36-66-324-976
Fax: +36-66-324-976
E-mail: bekeltetes@bmkik.hu
Home page: www.bmkik.hu/index.php?id=1317

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Mailing address: 3501 Miskolc, Pf. 376.
Phone number:+36-46-501-090
E-mail: bekeltetes@bokik.hu
Home page: www.bekeltetes.borsodmegye.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address: 1253 Budapest, Pf.: 10.
Phone number: +36 (1) 488 21 31
Fax: +36-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
Home page: www.bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: +36-62-554-250/118
E-mail: bekelteto.testulet@csmkik.hu
Home page: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: +36-22-510-310
E-mail: bekeltetes@fmkik.hu
Home page: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: +36-96-520-217
E-mail: bekelteto.testulet@gymsmkik.hu
Home page: www.bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: +36-52-500-710; +36-52-500-745
Fax: +36-52-500-720
E-mail: bekelteto@hbkik.hu
Home page: www.hbmbekeltetes.hu

Heves County Conciliation Board
Address: 3300 Eger, Hadnagy utca 6. földszint 1. doorbell: 6
Mailing address: 3300 Eger, Postafiók 440.
Phone number: +36 36 416-660/105 mellék
E-mail: bekeltetes@hkik.hu
Home page: www.hkik.hu/rolunk/kamarai-feladatok/bekelteto-testulet/

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Phone number: +36-20-373-2570
E-mail: bekeltetotestulet@iparkamaraszolnok.hu
Home page: www.jaszbekeltetes.hu

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: +36-34-513-010
Fax: +36-34-316-259
E-mail: bekeltetes@kemkik.hu
Home page: www.kem-bekeltetes.hu

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Mártírok útja 4. fsz. 14.
Phone number: +36-32-520-860
E-mail: nkik@nkik.hu
Home page: www.bekeltetes-nograd.hu

Pest County Conciliation Board
Address és mailing address: 1055 Budapest, Balassi Bálint utca 25. IV/2.
Phone: +36-1-792-7881
E-mail address: pmbekelteto@pmkik.hu
Home page: www.pestmegyeibekelteto.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Phone number: +36-82-501-026; +36-82-501-000
E-mail: skik@skik.hu
Home page: www.skik.hu/bekelteto-testulet-159

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: +36-42-420-180
Fax: +36-42-420-180
E-mail: bekelteto@szabkam.hu
Home page: www.bekeltetes-szabolcs.hu

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany János u. 23-25.
Phone number: +36-74-529-252; +36-30-664-2130
Fax: +36-74-411-456
E-mail: bekelteto@tmkik.hu
Home page: www.tolnabekeltetes.hu

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Custmer service address: 9700 Szombathely, Rákóczi Ferenc u. 23.
Phone number: +36-94-312-356; +36-94-506-645
Fax: +36 94 316-936
E-mail: bea@vmkik.hu
Home page: www.vasibekelteto.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. fsz. 115-116.
Mailing address: 8200 Veszprém, Radnóti tér 1. Pf.: 220
Phone number: +36-88-814-121; +36-88-814-111
E-mail: info@bekeltetesveszprem.hu
Home page: www.bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi út 24.
Phone number: +36-92-550-513
Fax: +36-92-550-525
E-mail: zmbekelteto@zmkik.hu
Home page: www.bekelteteszala.hu

The Conciliation Board is an independent body that operates alongside the county chambers of commerce and industry and the Capital City Chamber of Commerce and Industry. They were created to attempt to resolve disputes between the Buyer and the Seller out of court, primarily to create an agreement between the two parties and thereby simply, quickly and effectively help enforce consumer rights.

The condition for applying to the Conciliation Board is that the Buyer attempts to settle the dispute directly with the Seller. The procedure of the Conciliation Board is free; the Buyer may only be liable for payment if the Board decides against the Buyer.

The procedure of the Conciliation Board is initiated at the request of the Buyer. The request must be submitted in writing to the President of the Conciliation Board. The requirement of written form may be fulfilled by letter, telegram, telex or fax, or by any other means which enable the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data in unchanged form and content.

The request must include:

• • the name and residence or place of stay of the Buyer,
  • the Seller’s name, registered offices or relevant site,
  • the name of the Board addressed instead of the competent Conciliation Board,
  • a brief description of the Buyer’s position, the facts supporting it and their evidence,
  • the Buyer’s statement that the Buyer directly attempted to settle the dispute with the Seller,
  • the Buyer’s statement that no other Conciliation Board proceedings were initiated in the matter, no mediation proceedings were initiated, no claim letter was submitted, and no request for the issuance of a payment order was submitted,
  • the motion for the Board’s decision,
  • the Buyer’s signature.

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The document or its copy (extract) whose content the Buyer refers to as evidence must be attached to the request, in particular the Seller’s written statement about the rejection of the complaint or, in the absence of this, other written evidence available to the Buyer about the attempted negotiation.

If the Buyer acts through a proxy, the power of attorney must be attached to the request.

If the Buyer notices a violation of his consumer rights, he is entitled to file a complaint with the consumer protection authority. After evaluating the complaint, the Authority decides on conducting a consumer protection procedure. Pursuant to Article 45/A (1)-(3) of the Act on Consumer Protection and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek

The Buyer is entitled to assert his claim arising from a consumer dispute in court in the framework of civil proceedings pursuant to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

24. Online dispute resolution:

The European Commission has created a website where Buyers (as long as they act as Consumers) can register and have the opportunity to settle their legal disputes related to online product purchases, by filling out an application, avoiding court proceedings. If the Buyer wishes to make a complaint about a product purchased on the Internet and does not necessarily want to go to court, he can use the online dispute resolution tool. On the portal, it is possible to select the dispute resolution body you want to entrust with handling the complaint.

Availability of the online dispute resolution platform:

ODR link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

25. Miscellaneous and final provisions:
The Buyer’s purchase order filed on the website assumes that the Buyer has technical and legal knowledge of electronic commerce. The Seller assumes no responsibility for errors that can be attributed to IT and telecommunications service providers (such as the Internet service provider) due to a lack of this knowledge, as well as errors in electronic products.

The Buyer is responsible for protecting his computer and the data on it.

If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this does not affect the validity of the other provisions of the General Terms and Conditions.

The Hungarian Civil Code (Act V of 2013) and other relevant legal provisions shall govern matters not regulated in these General Terms and Conditions.

26. Relevant key legislation:
The following legislation applies to the contract between the parties:

• • Act CLV of 1997 on consumer protection;
  • Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
  • Act V of 2013 on the Civil Code
  • Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain consumer durables;
  • Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between the consumer and the business;
  • Decree 19/2014. (IV. 29.) NGM on the procedural rules for dealing with warranty and guarantee claims for things sold under a contract between a consumer and a business.

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These General Terms and Conditions enter into force on 10 January 2024, and shall apply to purchase order and contracts created after that.